Frequently Asked Questions

Are your products authentic?

Most of our items are fan-made with love and not officially licensed, unless we say so loud and clear!

What is your return policy?

We accept returns on unused items within 14 days of delivery. Please contact us before sending your item back.

Where do you ship from?

All orders are shipped directly from the USA.

How long does shipping take?

Orders within the USA typically arrive within 3–7 business days.

Do you offer international shipping?

Sorry, we currently only ship within the USA and do not offer international shipping at this time.

How can I contact you?

You can reach us via email us directly at pinky@popplushy.com. We usually reply within 24 hours.